Global Sales Development Operations Senior Associate

Wat je gaat doen

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <div>This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands.</div> <p>As a <span class="textBold">Global Sales Development Operations Senior Associate</span>, you will help the Sales Development organization work more effectively by improving the tools, data, and processes that support day-to-day execution. We rely on this role to reduce friction for the team, improve visibility into how tools and motions are performing, and make it easier for sales development team members to move quickly with reliable systems and data. You will report to the <span class="textBold">Director, Sales Development Operations</span> and play a hands-on role in maintaining core sales development technology, strengthening data quality, and supporting better training and adoption across a global team.</p> <p>This role involves solving operational problems, improving workflows, and turning tool and data insights into practical changes. You will work across systems such as <span class="textBold">Salesforce</span>, <span class="textBold">Outreach</span>, <span class="textBold">ZoomInfo</span>, <span class="textBold">Demandbase</span>, and <span class="textBold">LinkedIn Sales Navigator</span>, while helping the team build stronger processes, documentation, and usage standards that support consistent execution across regions.</p> <h2>What you’ll do</h2> <ul> <li value="1"><span class="textBold">Maintain</span> the performance of sales development tools, including <span class="textBold">Salesforce</span>, <span class="textBold">Outreach</span>, <span class="textBold">ZoomInfo</span>, <span class="textBold">Demandbase</span>, and <span class="textBold">LinkedIn Sales Navigator</span>.</li> <li value="2"><span class="textBold">Optimize</span> processes and configurations across the sales development technology stack to improve usability and consistency.</li> <li value="3"><span class="textBold">Create</span> training documentation that helps the sales development team use software tools effectively in their daily work.</li> <li value="4"><span class="textBold">Train</span> sales development team members on core tools and workflows, with clear guidance that supports adoption across regions.</li> <li value="5"><span class="textBold">Audit</span> how tools are being used and identify opportunities to improve setup, governance, and ongoing effectiveness.</li> <li value="6"><span class="textBold">Investigate</span> data quality issues that affect speed to lead and support issue creation and progression to drive resolution.</li> <li value="7"><span class="textBold">Measure</span> and refine Outreach primary collections to improve how data and messaging are managed.</li> <li value="8"><span class="textBold">Assist</span> business partners in evaluating the effectiveness of inbound and outbound sales development motions and the tools that support them.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1"><span class="textBold">Experience</span> working with modern sales and marketing tools such as <span class="textBold">Salesforce</span>, <span class="textBold">Outreach</span>, <span class="textBold">LinkedIn Sales Navigator</span>, <span class="textBold">Demandbase</span>, and <span class="textBold">ZoomInfo</span>.</li> <li value="2"><span class="textBold">Required experience</span> using <span class="textBold">Outreach</span> in an operational or process improvement capacity.</li> <li value="3"><span class="textBold">Ability</span> to maintain and improve business systems, with a focus on workflow design, tool configuration, and operational consistency.</li> <li value="4"><span class="textBold">Strength</span> in identifying problems, investigating root causes, and turning findings into practical process improvements.</li> <li value="5"><span class="textBold">Experience</span> working with data quality, data stewardship, or reporting that supports faster and more reliable sales execution.</li> <li value="6"><span class="textBold">Ability</span> to create clear documentation and deliver training that helps distributed teams adopt tools and processes.</li> <li value="7"><span class="textBold">Experience</span> working asynchronously with cross-functional stakeholders through clear written communication and shared documentation.</li> <li value="8"><span class="textBold">Experience</span> learning and using <span class="textBold">GitLab</span> and <span class="textBold">Git</span>. We welcome candidates with transferable experience from similar operations, systems, or enablement roles.</li> </ul> <h2>About the team</h2> <p>The <span class="textBold">Global Sales Development Operations</span> team supports sales development programs from rollout through measurement and iteration. We help improve visibility, streamline workflows, and strengthen playbooks and handoffs so sales development teams can work more effectively across regions. We are a remote team that works asynchronously across time zones, using clear documentation, written communication, and regular check-ins to stay aligned. We are focused on improving the systems, processes, and operational signals that support scalable sales development execution globally.</p> <div class="c-message_actions__container c-message__actions"> </div> <div><span style="font-size: xx-small;"><span style="color: white;">Remote-Global</span></span></div><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/">Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto">Flexible Paid Time Off </a></li> <li><a href="https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/">Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/">Equity Compensation & Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/">Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave">Parental Leave</a> </li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  </p> <p><strong>Privacy Policy: </strong>Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank">Recruitment Privacy Policy.</a> Your privacy is important to us.</p> <p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="_blank">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="_blank">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="_blank">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="_blank">recruiting process</a>.</p></div>

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